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Privacy Policy

We care about the protection of personal data

About Storegate

Storegate AB, org.nr 556623-6179, Pirgatan 1, 374 35 Karlshamn, ("Storegate", "we" or "us") is the data controller for the processing of your personal data. One of Storegate's core values is that we take our customers' privacy very seriously and we have a strong focus on ensuring that Storegate's solutions and practices among staff are as secure as possible to protect our customers' information. Accordingly, it is Storegate's goal to comply with all applicable laws and regulations for personal data protection at all times.

This Privacy Policy describes how and why we collect, use, store, disclose and protect your personal data. The Privacy Policy also explains what rights you have in relation to Storegate regarding the processing of your personal data. The Privacy Policy complies with all applicable laws and regulations that exist to protect the privacy of individuals, including the Personal Data Act (1998:204) (PUL), the Electronic Communications Act (2003:389) and the EU Data Protection Regulation, as well as any amendments, additions or regulations that replace such laws, ordinances, regulations and rules. When you use Storegate's services, Storegate collects your personal data and processes it in accordance with this Privacy Policy. Therefore, it is important that you read and understand the Privacy Policy before using Storegate's services.

What personal data is processed and for what purpose?

At Storegate, we distinguish between information related to your account and the information you store with us. In the case of personal data related to the customer account, such as e-mail address, name, address, telephone number, etc., customer service and other support personnel have access to these via the administration interface.

With regard to information stored by the customer, only a few individuals, in rare cases and after requesting an access authorisation from the customer (read more about access authorisation), have the right to enter the customer's account. Storegate processes personal data provided by the customer in connection with subscription or service testing. The personal data is processed in order for Storegate to be able to fulfil agreements entered into for the provision of services, for the administration and invoicing thereof and for Storegate to be able to fulfil its obligations under Swedish law. In addition to the processing of personal data for the above purposes, Storegate may use the personal data for sending out information, newsletters and direct marketing. However, with regard to the latter two of these, it is assumed that you have consented to the processing.

The personal data that Storegate collects and processes may, depending on the context, include:

  • name and contact information, including address, mobile number and e-mail address
  • personal number
  • billing information, payment and credit card numbers, and other information you provide in connection with the purchase of our service
  • username and password for our services
  • other information relevant to customer surveys, advertisements or offers
  • IP address and data provided in case of support request.

Legal basis

The General Data Protection Regulation requires a legal basis for all personal data processing. The legal basis for each processing operation is set out below.

Consent: direct marketing and newsletters.
Performance of contract: provision, administration and invoicing of the Storegate service.
Legal obligation: Invoice records are kept in accordance with the applicable accounting rules.

Storage

Storegate takes all reasonable steps to ensure that your personal data is processed and stored securely. Your personal data is never stored for longer than is permitted by applicable law or to achieve the purposes stated above. Your personal data is processed by us for the following periods of time.

Customer: as a customer of Storegate, your personal data is stored until you withdraw from the service. However, this does not apply if we need to keep your personal data for longer due to one of the points below.
Fulfilment of contract: Personal data (name, personal identity number, address, telephone number, e-mail and payment information) provided in connection with ordering the service are stored for as long as is necessary for Storegate to be able to fulfil the contract with you.
Legal obligation: Storegate will keep invoice records for as long as required by applicable accounting rules.
Consent: In cases where we process your personal data with your consent, we will only keep your personal data for as long as we have your consent to do so, unless we need to keep it for any of the above reasons.

When Storegate no longer has a reason to process your personal data, for example if you cancel your account, or if you withdraw your consent, your personal data will be deleted within 60 days. This 60-day period starts from the date of account termination. During these 60 days, we may still send you information, as you can reactivate your account during this period. If you do not wish to receive information during this time period, please contact support to be forgotten.

Disclosure of data to another party

The protection of your personal data is an important part of Storegate's business and the information you store with us will never be disclosed to anyone else, unless you consent to this or it is done in accordance with the paragraph below. To further clarify this, Storegate will not under any circumstances sell, share or pass on information unless required to do so by law, or as a direct result of legal action.

However, in order for Storegate to deliver its services, customer data may be shared with another party. Storegate always observes the utmost caution in these cases. The parties to whom the transfer is made as a necessary part of Storegate's ability to deliver its services will assist Storegate with the following:

  • Handling of invoices and debit cards
  • Sending out information emails, e.g. newsletters. Mail sent using third parties is sent directly by Storegate.

Handling of other information

"Other information" means information that does not concern individuals. We use such information on our websites. For example, it may include the time web pages were visited, access times, browser version, operating system, and other information that is not linked to a person. This information allows Storegate to see how the services are used but not what is stored. This could include the type of upload, the menus used, the times the apps connect, etc. This information allows us to improve our services so that our customers have a better user experience.

Your rights

You have the right to request, free of charge, once per calendar year, information about what personal data we have recorded about you and how it is used. If you would like such information, please contact us using the contact details below. Storegate wants to ensure that your personal data is accurate and up to date. Therefore, you can change your personal data at any time by emailing us at support@storegate.se.

You can request that we delete personal data relating to you at any time. Storegate will then delete the personal data in question if it is no longer necessary for the purposes for which it was collected or otherwise processed. Storegate will also do this when you withdraw your consent to the processing. Furthermore, you have the right to require Storegate to restrict its processing of personal data in certain cases and you have the right to object to certain processing of your personal data. In addition, you have the right to request that Storegate transfers your personal data to another controller in electronic format.

As stated above, your personal data will not be processed for purposes such as direct marketing if you object to such processing. You have the right to withdraw your consent to the processing of personal data at any time. Such withdrawal may be limited to only part of the processing, for example that relating to direct marketing. Withdrawal of your consent does not affect the lawfulness of Storegate's processing of personal data up to the time you withdrew your consent. You may lodge a complaint with the Data Protection Inspectorate if you believe that Storegate's processing of your personal data is not in accordance with applicable law.

Security

We are committed to keeping your personal data secure. In order to prevent unauthorised use or exposure of your personal data, we use appropriate and reasonable physical, technical and organisational security measures in relation to the amount and sensitivity of the personal data, to ensure an appropriate level of security.

Cookies

In order to deliver our services with the highest possible quality, Storegate's website uses cookies and similar technologies. Cookies are small text files that are stored on the visitor's computer and can be used to track what the visitor does on the website. Cookies cannot identify you personally, but only the browser installed on your computer and which you use when visiting the website in question. Different cookies are therefore placed on different computers in case you use different computers to access our websites. Cookies do not carry viruses and cannot destroy other information stored on your computer. Storegate uses cookies to provide statistics about the use of the website or service. The statistics are seen only as numbers and are not linked to personal data.

Cookies are usually categorised based on their origin and on whether they are stored in your browser or not. To begin with, cookies can either be sent to you from the website you are visiting (so-called first-party cookies) or from another organisation that provides services to the website in question, such as an analytics and statistics company (so-called third-party cookies). Cookies can be further divided into session cookies and persistent cookies. A session cookie is sent to your computer to ensure that the web pages function correctly during your visit and is not stored on your computer but is deleted and disappears when you close your browser. The function of a session cookie is, for example, that it is activated when you return to a previously visited part of the website, thus facilitating your navigation on the website. A persistent cookie, on the other hand, is stored in your browser and thus allows a website to recognise your computer's IP address even if you shut down your computer or log out between visits.

Storegate uses both session cookies and persistent cookies on the website. Both types of cookies are mainly needed for the functionality of our services, to help us improve our delivery of products and services, provide you with additional functionality or to help us target relevant and tailored advertisements to you. Everyone can decide for themselves, directly in their browser, whether or not to accept cookies.

Changes to the privacy policy

Storegate reserves the right to make changes to this Privacy Policy at any time to the extent that such changes are necessary to address disruptions or to comply with new legal or technical requirements. Any changes to this Privacy Policy will be communicated via the Service, on Storegate's website or by email. If the changes relate to personal data processing that we carry out on the basis of your consent, we will give you the opportunity to provide your consent again.

Other

All material on www.storegate.com is copyrighted by Storegate AB unless otherwise stated. Other trademarks and products mentioned on www.storegate.com are probably copyrighted and trademarked by their respective owners.

Contact details

Storegate is the data controller and has the following contact details:
Storegate AB, Pirgatan 13, 374 35 Karlshamn, info@storegate.com

Storegate has elected a data protection officer with the following contact details:
Martin Källström, Pirgatan 13, 374 35 Karlshamn, dpo@storegate.com

If you have any questions regarding our processing of your personal data, requests for rectification and/or erasure of personal data, or any other matter relating to your personal data, please contact Storegate or the Data Protection Officer by sending a letter or e-mail to the addresses indicated above.