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Storegate – privacy policy

About Storegate

Storegate AB, org.nr 556623-6179, Pirgatan 1, 374 35 Karlshamn, (”Storegate”, ”we” or ”us”) is data controller for your personal information.
One of Storegate’s core values is that we take our customers integrity seriously and have a strong focus that Storegate’s solutions and routines among our staff to be as safe as possible to protect our customers information. Thus, Storegate’s goal is to comply with all applicable laws and rules on personal data protection at all times. This privacy policy describes how and why we collect, use, save, deliver and protect your personal information. The privacy policy also explains what rights you have in relation to Storegate regarding processing of your personal information
The privacy policy complies with all applicable laws and regulations to protect the privacy of individuals, including the Personal Data Act (1998: 204) (PDA), the Electronic Communications Act (2003: 389) and the EU Data Protection Act, as well as any amendments, additions or regulations replaces such laws, regulations and rules.
When using Storegate’s services, Storegate collects your personal information and processes them in accordance with this privacy policy. Therefore, it is important that you read and understand the privacy policy before you start using Storegate’s services

What personal data is processed and for what purpose?

We at Storegate differentiate information related to your account and the information you store at your account. For personal information associated with the customer account, such as e-mail address, name, address, phone number, etc. customer service and other support staff have access to these through administrative interfaces.
In the case of customer-stored information, only a few individuals, on rare occasions and after requesting a customer’s access authority (read more about access authority), have the right to access the customer’s account.
Storegate processes personal information provided by the customer in connection with subscription or test of service. The personal data are processed in order for Storegate to be able to complete entered agreements for the provision of services, for administration and invoicing thereof, and for Storegate to be able to fulfill its obligations under Swedish law.
In addition to the personal data processing for the above purposes, Storegate may use the personal data for sending information, newsletters and direct marketing. However, in respect of the two later of these, we need your agreement for this process.
The personal data that Storegate collects and processes may, depending on the context, include:
• name and contact information, including address, mobile number and e-mail address,
• social security number,
• billing information, payment and credit card numbers, as well as any other information you provide in connection with the purchase of our service,
• username and password of our services,
• purchase, pay and order history,
• Other information relevant to customer surveys, ads or offers,
• IP address, and
• information provided in support cases.

Legal basis

General Data Protection Regulation requires legal basis for all processing of personal data. Below is the legal basis for each process.
Consent: Direct marketing and newsletters.
Completion of agreement: Provision, administration and invoicing of Storegate’s service.
Legal obligation: Invoice documents are stored in accordance with current accounting rules.
Storage
Storegate takes all reasonable steps to ensure that your personal data is processed and stored safely. Your personal data will never be stored longer than permitted by applicable law or for the purposes stated above. Your personal data will be processed by us during the following periods.
Customer: As a Storegate customer, your personal information is retained until you relinquish the service. However, this does not apply if we need to save your personal information due to any of the items below.
Completion of agreement: Personal data (name, social security number, address, telephone number, e-mail and payment information) provided in connection with the ordering of the service will be retained as long as Storegate is required to fulfill the agreement with you.
Legal obligation: Storegate saves invoice data for as long as required by current accounting rules.
Consent: In cases where we process your personal information based on your consent, we will only save your personal information as long as we still have your consent to it. If we do not need to retain them due to any of the above.
When Storegate no longer has the right to process your personal information, for example, if you terminate your account, or if you revoke your consent, your personal information will be deleted within 60 days. This 60-day time period begins with account statements starting from the date the account expires. During these 60 days we can still send information to you, as you can reactivate your account during this time period. If you do not want information during this time period, contact support to be forgotten.

Disclosure of data to another party

The protection of your personal data is an important part of Storegate’s business and the information you save with us is never disclosed to anyone else unless you consent to this or if it is done in accordance with the paragraph below. In order to further clarify this, Storegate will under no circumstances sell, share or disclose information unless required by law requires it or whether it is a direct result of legal action.
However, in order for Storegate to deliver its services, it may mean that customer information is shared with another party. Storegate always observes extreme caution. The parties to whom transfer takes place as a necessary part of Storegate’s ability to deliver its services, Storegate assists with the following:
• Handling of invoices and credit cards, and
• Issue of information mail, e.g. newsletter. Mail sent by third party is sent directly by Storegate.

Handling of other information

“Other information” means information that does not concern persons. We use such information on our websites. For example, it may be the time of browsing, access times, browser version, operating system, and other tasks that are not associated with a person. With this information, Storegate can see how the services are used but not what is stored. This can for example be what kind of upload, what menus are used, what times the apps connect, etc. With this information we can improve our services so that our customers get a better user experience.

Your rights

You are entitled to once a year, at no fee, request information about the personal data we have stored about you and how these are used. If you would like such information, please contact us according to the contact details below.
Storegate wants to ensure that your personal information is accurate and up to date. Therefore, you can change your personal information at any time by emailing us at support@storegate.se.
You may at any time request that we remove personal data relating to you. Storegate will then remove the relevant personal data if they are no longer necessary for the purposes for which they were collected or otherwise processed. This will also be done by Storegate when you revoke your consent to the treatment.
In addition, you are entitled to require Storegate to limit your processing of personal data in some cases and you may object to certain processing of your personal information. In addition, you have the right to request Storegate to transfer your personal data to another personally responsible person in electronic format.
As stated above, your personal information is not processed for purposes such as direct marketing if you oppose such treatment. You are entitled to revoke any consent for processing personal data at any time. Such recall may be limited to only part of the treatment, such as direct marketing. Revocation of your consent does not affect the legality of Storegate’s processing of personal data until you revoke consent.
You may file a complaint with the Swedish Data Protection Authority if you believe Storegate’s processing of your personal data does not occur in accordance with applicable law.

Security

We are concerned that your personal information is processed safely. In order to prevent unauthorized use or exposure of your personal data, we use appropriate and reasonable physical, technical and organizational security measures in relation to the amount and sensitivity of personal data, to ensure an appropriate level of security.

Cookies

In order to deliver our services with the highest possible quality, cookies and similar technology are used on Storegate’s website. Cookies are small text files stored on the visitor’s computer and are possible to use to track what the visitor does on the website. The cookies cannot identify you personally, but only the browser installed on your computer and that you use when visiting the current web page. Different cookies are therefore on different computers in case you use different computers to reach our websites. Cookies are not bearers of viruses and cannot destroy other information stored on your computer. Storegate uses cookies to provide statistics about the use of the website or service. The statistics are only seen as numbers and are not linked to personal data.
Cookies are usually categorized based on their origin, based on whether or not they are stored in your browser. First of all, cookies can either be sent to you from the site you visit (i.e., first-party cookies) or from another organization that provides services to the current site, such as an analytics and statistics company (so-called third-party cookies). Cookies can also be divided into session cookies and permanent cookies. A session cookie is sent to your computer in order for the web pages to work properly during your visit and are not stored on your computer without erasing and disappearing when you close your browser. The function of a session cookie, for example, is that it is activated when you return to a previously visited part of the website, thus facilitating your navigation on the website. A durable cookie, however, is stored in your browser, thus allowing a web page to recognize your computer’s IP address even if you turn off your computer or log out between visits.
Storegate uses both session cookies and permanent cookies on the website. Both types of cookies are needed primarily for the functionality of our services, to help us improve our delivery of products and services, provide you with extra functionality or to help us target relevant and customized ads to you. Storegate uses third-party cookies from Google Analytics to investigate how the information on the company’s website can best be adapted and developed. The cookie is stored for 1 year. Then it is deleted.
Everyone can, directly on the browser, decide if they want to accept cookies or not.

Changes to the privacy policy

Storegate reserves the right to make changes to this privacy policy at any time to the extent that the changes are necessary to correct interference or to meet new legal or technical requirements. All changes to this privacy policy will be announced through the Service, on Storegate’s website or by email.
If the changes concern such personal data processing that we perform on the basis of your consent, we will allow you to again give your consent.

Other

All material on www.storegate.com is copyright protected by Storegate AB, unless otherwise stated. Other trademarks and products mentioned on www.storegate.com are probably copyrighted and trademarked by the respective owners.
Contact information
Storegate is data controller and have the following contact information:
Storegate AB, Pirgatan 13, 374 35 Karlshamn, info@storegate.com
Storegate has chosen a data protection officer who has the following contact information:
Martin Källström, Pirgatan 13, 374 35 Karlshamn, dpo@storegate.com
If you have any questions regarding our processing of your personal information, request for rectification and / or deletion of personal data or other matters relating to your personal information, please contact Storegate or the Data Protection Officer by sending a letter or email to the addresses listed above.